Privacy Policy

At The Memory Collective, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, or services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

• Your name, email address, phone number, and mailing address
• Order details and product preferences
• Billing and shipping information
• Payment information (securely processed — we do not store full card details)
• Communication history (emails, messages, product reviews)
• Website usage data through cookies and analytics tools

2. How We Use Your Information

• To process and fulfil your orders
• To respond to your enquiries and provide customer support
• To send order updates and delivery notifications
• To improve and personalise your experience on our website
• To send occasional marketing communications (only if you've opted in)

You may unsubscribe from marketing emails at any time by clicking “unsubscribe” in our emails.

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our business:

• Shopify – our ecommerce platform
• Payment processors – e.g. Shopify Payments, PayPal
• Shipping providers – e.g. Australia Post
• Email platforms – for newsletters (if subscribed)

We will never sell, rent, or share your personal data for unrelated marketing purposes.

4. Storage & Security

Your data is securely stored on Shopify's servers, which use SSL encryption and other best-practice safeguards. While we take all reasonable steps to protect your information, no online transmission can be guaranteed as 100% secure.

5. Access, Correction & Deletion

You have the right to access, update, or request the deletion of your personal information. To do so, please email: hello@thememorycollective.com.au. We may request proof of identity before making changes.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect analytics data. You can disable cookies in your browser settings, although this may impact some site functionality.

7. International Data Transfers

As our website is hosted by Shopify, your data may be stored or processed in other countries (including Canada and the United States). Shopify adheres to privacy protection frameworks to safeguard your data across borders.

8. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes to our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about your personal information or this policy, please get in touch:

Email: hello@thememorycollective.com.au
Instagram: @thememorycollectiveau

Last updated: May 21, 2025